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What is Informed Delivery and How Do I Set It Up?

A step-by-step guide on how to use USPS's Informed Delivery service to preview your incoming mail and manage your packages.


Informed Delivery is a free service from the United States Postal Service (USPS) that allows you to preview images of your incoming mail and track your packages. Here's how to set it up:

Step 1: Check Your Eligibility

Informed Delivery is available to residential addresses, business addresses, or PO Boxes™ in eligible ZIP Codes™. You must have a "uniquely coded" mailbox, and some apartment buildings or condos may not have uniquely coded addresses. Check to see if your address is eligible for Informed Delivery here.

Step 2: Create or Log In to Your Account

If you already have a® account, go to your account preferences, scroll to the Informed Delivery section, and opt into Informed Delivery. If you do not have a account, you can create one here.

Step 3: Verify Your Identity

USPS needs to verify your identity to ensure your security and privacy. If you can't verify your identity online, you can go to a USPS® location that offers Identity Verification Services.

Step 4: Start Receiving Informed Delivery Notifications

You will receive Informed Delivery notifications after your account is set up and verified. Activation time may vary, but you will typically start getting notifications within three business days.

With Informed Delivery, you can:

  • Get Daily Digest emails that preview your mail and packages scheduled to arrive soon.
  • See images of your incoming letter-sized mail (grayscale, address side only).
  • Track and manage your packages in one convenient place.
  • Turn on package tracking notifications for text and/or email alerts with the status of your package and delivery details.
  • Schedule email reminders for important mailpieces.
  • Register your digital signature online for Signature Required packages.
  • Automatically track the status of Click-N-Ship® packages you send to other people.
  • Manually add other USPS Tracking® numbers that you want to track.

Remember, the USPS is there to help make your mail and package management easier. If you have any issues or questions, please contact them for assistance.